Effective Date: October 01, 2025
At Virtual Supermarkets Ltd (hereinafter referred as DailyDrop), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile app.
1. Information We Collect
• Personal Information: Name, Phone number, Email address, Delivery address, Payment details (processed securely via trusted third-party providers)
• Usage Information: Device type, Location (only with your permission)
2. How We Use Your Information
We use your information to:
• Fulfill and deliver your orders.
• Send updates about your orders and promotions.
• Improve our website, app, and customer service.
• Ensure secure transactions.
• Comply with legal obligations.
• Provide personalized product recommendations based on your usage data, with options to opt out of such recommendations through your account settings.
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information only with:
• Trusted third-party service providers (e.g., payment gateways, delivery partners) essential for our operations.
• Legal authorities, if required by law.
4. Data Security
We use industry-standard security measures (SSL encryption, secure servers, etc.) to protect your data. While we strive to safeguard your information, no system is 100% secure. We are committed to maintaining reasonable security procedures and practices to protect your personal information.
5. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyzetraffic. You can manage your cookie preferences through your browser or device settings.
6. Your Choices
• You can opt out of promotional emails or messages at any time.
• You may request access, correction, or deletion of your personal data by contacting us.
• You can disable location access through your device settings.
• You have the right to request information about the personal data we hold about you and how it is used.
• You have the right to request the deletion of your personal information, subject to certain exceptions.
• You have the right to data portability, allowing you to easily transfer your data if you switch services.
7. Data Retention Policy
We retain customer data, including payment and delivery preferences, for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary based on the type of data and legal requirements.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to remove that information from our servers.
9. Tobacco & Alcohol Delivery
We do not deliver Tobacco products and/or Alcohol to the persons below 21 years of age. We reserve the right to ask for the valid age proof document while delivering Tobacco products and/or Alcohol. Failure to show valid age proof document at the time of delivery will result in cancellation of the order.
10. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with a revised "Effective Date". Your continued use of the Platform after updates implies acceptance of the revised policy.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your data, please contact us:
• Email: support@dailydrop.co.ke
• Phone: +254 706 700 700